Oliver makes every effort possible to assure that its equipment meets the highest possible standards of quality and durability. All products sold by Oliver are warranted to the original customer to be free from defects for a period of 2 (two) years on all parts, excluding electronics and motors, which are warranted for 1 year. Oliver's obligation under this warranty shall be exclusively limited to repairing or replacing (at Oliver's option) products which are determined by Oliver to be defective upon delivery F.O.B. (return freight paid by customer) Oliver, and on inspection by Oliver. This warranty does not apply to defects due, directly or indirectly, to misuse, abuse, negligence, accidents, unauthorized repairs, alterations, lack of maintenance, acts of nature, or items that would normally be consumed or require replacement due to normal wear. In no event shall Oliver be liable for death, personal or property injury, or damages arising from the use of its products.
Replacement parts or accessories sold by Oliver Machinery carry a 30-day warranty against manufacturer’s defects in material or workmanship. Replacement parts that were ordered in error can be returned within 30-days but must receive prior authorization (RGA number) from Oliver Machinery and return freight is paid. There is a 25% restocking charge. Electrical components that have been installed cannot be returned. Any special-order part cannot be returned. This sales agreement is accepted by the customer by making a purchase and/or placing an order.
HOW DO I REQUEST FOR WARRANTY PARTS?
For warranty parts request, please fill out the form below. We will check the parts you need and contact you with availability and lead time.
HOW DO I ORDER NON-WARRANTY REPLACEMENT PARTS?
We stock most common replacement parts for our machines. However, for some parts that we run out of stock or that are not commonly ordered parts, we will work to get them to you as soon as possible.
For replacements parts email us .
Our Service Support Team is available from Monday to Friday from 8am to 5pm PST. Please call 1-800-559-5065 to speak to a technician, or email us at firstname.lastname@example.org