Thank you for shopping at olivermachinery.net. Most of our products are shipped by motor freight and the following frequently asked questions will give you insight in what to expect. If you cannot find the answers, please send an email to firstname.lastname@example.org or call us at 800-559-5065.
Most products have a fixed shipping rate that is shown on the product page. This rate is for delivery to a commercial address with means to unload from the shipping truck or trailer without assistance.
The fixed rate is for addresses in the contiguous United States. For shipments to Alaska or Hawaii, contact our Customer Care Team for a quote.
Accessorial charges from the carrier are not included in the fixed rate. These charges include but are not limited to the following fees.
Residential Delivery: Additional $65.00
Residential delivery is an address that is not in a commercial area.
Lift Gate Service: Additional $65.00
Lift gate service will deliver your purchase to the address. It does not include movement into your building. This is your responsibility and is not offered by the carrier.
Limited Access Service: Additional $65.00
Limited access includes school, government, military, or any other situation that requires special delivery instructions.
Smaller products and accessories that are shipped FedEx Ground can be delivered to a residential address without any additional charges.
For products that are marked “Request a Quote” the shipping charges will be quoted by our Customer Care Team. Contact them for full details.
You may be able to pick up your shipment at the carrier terminal to avoid the accessorial charges, call our Customer Care Team for details.
Will call at our facility is also possible to avoid all freight charges, call our Customer Care Team for details.
We will ship to a broker of your choice in the Continental United States at the fixed shipping rate. Any required Customs documents and all related charges are your responsibility.
No, we do not ship to a PO Box or APO/FPO address
Most shipment leave within 2-working days after the order is placed. If there is a delay, we will contact you.
Once your order is shipped, the carrier and tracking number will be sent to you. This will allow you to follow the movement of your order.
We strive to ship all orders as soon as possible. All carriers we use do offer some type of express service for additional charges, contact our Customer Care Team for details.
All shipments require a signature to be delivered.
Obtain a copy of all documents the carrier has related to your shipment.
Motor freight carriers will call you in advance to advise their delivery window.
Inspect all shipping containers and confirm the number of boxes match the shipping documents.
If any box shows visible damaged, note it on the shipping document or refuse the shipment. Take photos if possible and keep a copy of all documents for your records.
Have the carrier acknowledge any discrepancy of box count or visible damage and note on the documents where the damage is located.
If you refuse a shipment for any reason, contact our Customer Care Team immediately.
Any received shipment that is found to be damage is your responsibility to file a claim with the carrier. Oliver Machinery will assist you, but cannot file the claim and is not responsible for any loss.
Internal damage or missing items must be reported to Oliver Machinery within three (3) calendar days of signing the delivery receipt to be considered a claim. After that period, any and all matters will be limited to the product warranty.