Frequently Asked Questions

Below are our most frequent asked questions. If you can’t find an answer, please contact us at or 800-559-5065

What is your warranty policy?

Oliver’s warranty information can be found on our website under Support Warranty or in your product manual. If you have additional questions regarding our warranty policy, please contact us at or 800-559-5065, 8:00 a.m. to 5:00 p.m. (PST, Monday - Friday)

Where can I get a product manual?

Manuals can be downloaded from the Manuals page under Support or from the individual product pages.

What payment methods do you accept?

Oliver Machinery Company accepts all major credit cards: Visa®, MasterCard®, American Express® and Discover®.

Can I purchase your products from outside the USA? 

For international purchase, please contact our Sales Team at or 800-559-5065, 8:00 a.m. to 5:00 p.m. (PST, Monday - Friday)

How much does it cost for shipping to my house? 

You can find shipping rate on each product page. Please also visit our Shipping and Delivery Information for details about additional delivery service such as residential delivery school delivery and/or inside delivery service.Shipping and Delivery

How long will I receive my order?

We usually ship orders out within 24 to 48 hours when receiving orders. It normally takes 5 to 7 days depending on your location. Please refer to our Shipping and Delivery page for more information.Shipping and Delivery

How can I return my order?

For returns, an RMA is required. Please visit our Return and Refund Policy for details.Shipping and Delivery

How can I purchase replacement parts? 

Replacement parts can be purchased directly from Oliver Machinery by calling Customer Service at 800-559-5065, 8:00 a.m. to 5:00 p.m. (PST, Monday - Friday) Please have your model number, serial number and MFD ready when calling for replacement parts. Also, you can send our Part’s Department an email at to get a quote and availability on the parts you need.

Where do I go to get my product repaired? 

For warranty repair, please fill out our Online Warranty Request Form. Once we receive the form, we will contact you within 24 hours. To obtain repair service for products outside of warranty, please visit our Authorized Repair Station page to find an authorized repair station nearest you.

How can I register my product?

To register your product online, please visit our online product registration page. If you have questions or encounter any issues while registering your product, please call Customer Relations at 800-559-5065

What are your business hours?

7:30 a.m. to 5:00 p.m. (PST, Monday - Friday).

What should I do when my order seems damaged when arrives?

If your shipment delivered has visible sign of damage, overage or shortage, please follow the instructions on our Shipping and Delivery page. Shipping and Delivery

How can I get a catalog?

You can download our Online Catalog instantly or if you prefer a printed catalog to ship to you, please contact our Sales Team at or 800-559-5065, 8:00 a.m. to 5:00 p.m. (PST, Monday - Friday) and we will mail you a copy.

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