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We strive to exceed your expectations and want you entirely satisfied with your purchase. If for any reason we have not met this threshold, contact our Customer Care Team.


  • Return authorization is required for all returns.

  • Oliver Machinery will assign a return goods authorization number (RGA) that must be used on all correspondence.

  • Unauthorized returns may be refused and all cost will be the responsibility of the shipper.

  • Returns due to a change of mind, an ordering error, or any other reason out of Oliver Machinery’s control are subject to a 20% restocking and handling charge.

  • All returns must be new, unused, unassembled, and in its original packaging. Any return not in this condition is subject to additional charges at Oliver Machinery’s sole discretion.

  • Returns that are authorized by Oliver Machinery due to our shipping error or a warranty situation will be arranged by us. A call tag or return bill of lading will be sent to facilitate the shipment.


  • Unless specified by Oliver Machinery all shipping charges are your responsibility.

  • Original and return shipping charge deductions are in addition to the restocking and handling charges.


  • Once a return is received by Oliver Machinery, you will be notified by email.

  • After inspection and returned merchandise is approved, we will initiate a refund to your original method of payment. This may take up to 14-days depending on your credit card company.

Please fill out the return request form below.

Personal Information
Production Information
Change Mind Ordered Wrong Item Defective Other(Please Specify)

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